Teleperformance SE provides outsourced omni-channel customer experience management services worldwide. It operates through the English-speaking & APAC; Ibero-LATAM; and Continental Europe & MEA segments. The company offers contact center solutions, including customer care, technical support, and sales solutions; and social media solutions, such as social media mapping, social interaction management, moderation, content creation, and actionable insight solutions, as well as e-performance solution that facilitates organizations to engage, interact, and connect their brand with customers in various social media channels. It also provides back-office services and process improvements comprising back-office fraud prevention, order management, case management, billing, coding, chargeback, and collection services. In addition, the company offers analytics solutions comprising InTouch, an in-depth analysis solution; Smart Cast, a forecasting solution; and On Target, a predictive solution, as well as Connection Mobile App, a mobility solution. Further, it provides Platinum, a VIP and specialized contact center solution; video-kiosk solution that includes hardware and software, technical support and maintenance, training and QA, premises, and people solutions; Contact Center on Demand solution for self-service and infrastructure; location solutions, which comprise offshore and nearshore, and multilingual EURO hubs, as well as HomeBase, a work-at-home-agent platform; and outsourced face-to-face contact center solutions to governments, private organizations, and utility companies. Additionally, the company offers credit and collection solutions, including accounts receivable management services, such first-party collections, third-party collections, primary and secondary recovery, welcome call, and non-voice BPO services. Teleperformance SE was incorporated in 1910 and is based in Paris, France.
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